1. Payment of services
Payment for services is made when placing an order on the website or in accordance with the terms of a specific order. The cost is determined by the type of service, room parameters, additional options, chosen package, or subscription. The website already includes a calculator, checkout, and payment status information for this purpose.
We can accept payments via the following methods:
- Bank card;
- Apple Pay;
- PayPal;
- in certain cases – another available method, if specified during checkout.
2. Payment confirmation
After successful payment, the customer receives an order confirmation. Payment information, payment method, status, and receipts can be displayed in their personal account. This logic is already built into the customer account structure.
3. Subscriptions and package cleans
To purchase a subscription or multiple cleanings, it may be mandatory to register a personal account. This is necessary so that the client can see the remaining cleanings, book future dates and manage their package. This principle is directly embedded in the structure of the website and the client's account.
4. Order postponement
The client can reschedule the cleaning date or time if such a change is available for a specific order. Rescheduling can be done through the personal account or customer support. Your system already has this built-in as part of the functionality of the client and manager accounts.
5. Refunds
Refunds are possible in cases where:
- The service was paid for but not provided.;
- The order was cancelled in accordance with current service rules.;
- The payment was made in error;
- The service could not be performed due to the Company's fault.
If the order has already been partially fulfilled or additional services have been added, the refund amount may be adjusted according to the actual scope of work performed.
6. Subscription Refunds
If a customer has purchased a package or subscription for multiple cleanings, refunds are considered taking into account:
- number of cleanings already used;
- active bookings;
- in fact rendered services;
- of a specific package's terms.
7. If there is a problem with payment
If payment fails, is debited twice, or the order status is displayed incorrectly, please contact customer support. For a quick resolution, please provide:
- name;
- phone number;
- Email;
- Order number;
- date of payment;
- A brief description of the problem.