We have compiled answers to the most common questions about ordering, payment, subscriptions, additional services, and how the service works.
No, the client can leave the keys and go about their business, and we'll call 30 minutes before we finish.
The cleaners bring everything with them: vacuums, microfibers, cleaning agents. You don't need to prepare anything.
Depends on the size and number of rooms. For example: a 1-bedroom flat — 3–5 hours, a deep clean — 6–8 hours.
All cleaners are vetted and trained. We provide access only to responsible employees who adhere to confidentiality rules.
We will fix all comments free of charge on site.
We use professional chemicals. Unfortunately, there may be ingrained stains that cannot be removed without damaging the surface.
Our chemistry is eco-friendly, with no harsh smells and safety certificates.
Practically anything that isn't afraid of moisture and high temperatures: tiles and grout, sanitary ware, kitchen appliances (oven, extractor hood, hob), windows, mirrors and radiators.
In 80% cases, the answer is yes. Hot steam under pressure dissolves grease, limescale and dirt. We recommend it for eco-friendly cleaning – it uses a minimum of cleaning products, which is important for people with allergies and children.
Yes. The high steam temperature (over 100°C) kills up to 99.991% of household bacteria, fungi, mould and dust mites without the need for disinfectants.
Only if the covering is airtight (seams are sealed) and you use a minimum steam output. For floors covered with wax or varnish, a steam cleaner is not recommended.
It doesn't replace a full dry clean, but it wonderfully refreshes fabric, lifts the pile, destroys bacteria, and eliminates odours.
Caution is advised. Due to a sharp temperature change, the glass may crack. It is recommended to first warm the glass with steam from a distance of 20–30 cm, and only then proceed to close-range cleaning.
On average, between 4 and 8 hours, depending on the upholstery material, the level of soiling and the humidity. We use professional extractors that remove up to 90% of moisture.
We remove stains up to 95%. The success of the treatment depends on whether you have tried to remove the stain yourself. We use special enzyme-based products that break down the source of the odour at a molecular level.
To maintain hygiene, it is recommended 1-2 times per year. If there are small children or animals at home, once a quarter.
Before starting work, the master conducts a dye fastness test and determines the type of fabric. Special cleaning methods are used for delicate materials.
Simply clear small items from the sofa and ensure easy access to a power socket and water. We'll take care of everything else.
Influencing factors: degree of soiling, area, availability of additional services (window cleaning, inside of oven, etc.).
Prices are fixed. If the actual volume differs from the selected one, additional services may be provided with the appropriate surcharge by agreement.
The cost is calculated automatically via an online calculator. You specify the type of service, area, complexity, and additional options, and the system immediately shows you a preliminary price.
We accept: payment by bank card online, payment in cash after service completion, cashless payment (for legal entities).
Yes, after payment, you will receive an electronic receipt and an act of completed work, which are available in your personal account and sent to your email.
Yes, you can choose to pay by cash or card after the cleaning is completed.
We use certified products that meet safety and environmental standards. Safe for children and animals.
So, our company is insured, which guarantees compensation in the event of damage to property through our fault.
Yes, we only grant access to verified and responsible employees who adhere to privacy policies.
Yes, all our employees sign a non-disclosure agreement regarding client information. We do not pass data to third parties.
In any situation, the client can contact the manager immediately, and we will promptly resolve the issue.
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