Questions and Answers

We have compiled answers to the most common questions about ordering, payment, subscriptions, additional services, and how the service works.

Cleaning
Do I need to be home while cleaning is being done?

No, the client can leave the keys and go about their business, and we'll call 30 minutes before we finish.

Cleaning
Do I need to provide my own inventory or chemical supplies?

The cleaners bring everything with them: vacuums, microfibers, cleaning agents. You don't need to prepare anything.

Cleaning
How long does the cleaning take?

Depends on the size and number of rooms. For example: a 1-bedroom flat — 3–5 hours, a deep clean — 6–8 hours.

Cleaning
Who exactly will come to me? Are these people vetted?

All cleaners are vetted and trained. We provide access only to responsible employees who adhere to confidentiality rules.

Cleaning
What should I do if I don't like the result?

We will fix all comments free of charge on site.

Cleaning
Can you handle tough stains (like those from DIY work or pet accidents)?

We use professional chemicals. Unfortunately, there may be ingrained stains that cannot be removed without damaging the surface.

Cleaning
Is your chemistry safe for children and pets?

Our chemistry is eco-friendly, with no harsh smells and safety certificates.

Steam cleaning
Пароочисником можна чистити багато чого у квартирі, зокрема: **Кухня:** * Духовка (всередині та зовні) * Плита (поверхня, решітки, конфорки) * Витяжка * Мікрохвильова піч * Холодильник (зовні, полиці) * Раковина та змішувач * Керамічна плитка (між швами) * Стільниця * Шафи (фасади) * Натяжні стелі **Ванна кімната:** * Раковина та змішувач * Унітаз (сидіння, кришка, бачок, зовнішня частина) * Душова кабіна (стінки, піддон, дверцята, шви) * Ванна * Плитка (стіни, підлога, між швами) * Дзеркала * Батареї опалення * Пластикові панелі * Вікна та дзеркала **Житлові кімнати:** * Вікна та дзеркала * Батареї опалення * Підлога (плитка, ламінат, лінолеум – залежно від типу пароочисника та рекомендацій виробника) * Шпалери (для видалення плям, але з обережністю) * Двері та дверні рами * М'які меблі (дивани, крісла, матраци – для дезінфекції та видалення плям, але з дотриманням інструкцій) * Килими (для освіження та виведення плям, знову ж таки, з обережністю) * Іграшки * Декоративні елементи **Загалом, пароочисник ефективний для:** * **Дезінфекції:** висока температура пари вбиває бактерії, віруси та пилових кліщів. * **Видалення бруду, жиру та нальоту:** пара розм'якшує та від'єднує стійкі забруднення. * **Освіження поверхонь:** особливо корисно для текстилю. * **Екологічного прибирання:** не потребує використання агресивних хімічних засобів. **Важливо:** * Завжди читайте інструкцію до вашого пароочисника та рекомендації виробника меблів чи покриттів перед використанням. * Деякі поверхні (наприклад, необроблене дерево, деякі види шпалер, тонкий пластик) можуть бути чутливими до пари. * Перед використанням на великій площі протестуйте пароочисник на непомітній ділянці.

Practically anything that isn't afraid of moisture and high temperatures: tiles and grout, sanitary ware, kitchen appliances (oven, extractor hood, hob), windows, mirrors and radiators.

Steam cleaning
Does steam replace household cleaning products?

In 80% cases, the answer is yes. Hot steam under pressure dissolves grease, limescale and dirt. We recommend it for eco-friendly cleaning – it uses a minimum of cleaning products, which is important for people with allergies and children.

Steam cleaning
Does a steam cleaner kill viruses and bacteria?

Yes. The high steam temperature (over 100°C) kills up to 99.991% of household bacteria, fungi, mould and dust mites without the need for disinfectants.

Steam cleaning
Can laminate or parquet flooring be cleaned with steam?

Only if the covering is airtight (seams are sealed) and you use a minimum steam output. For floors covered with wax or varnish, a steam cleaner is not recommended.

Steam cleaning
Пароочисник допомагає при чищенні м’яких меблів завдяки високій температурі пари. Пара глибоко проникає у волокна тканини, розщеплюючи та відшаровуючи бруд, пил, алергени та бактерії. Це дозволяє легко видалити плями та освіжити матеріал. Крім того, висока температура пари має дезінфекційний ефект, убиваючи мікроорганізми, що може бути особливо корисно для людей з алергією.

It doesn't replace a full dry clean, but it wonderfully refreshes fabric, lifts the pile, destroys bacteria, and eliminates odours.

Steam cleaning
Is it safe to steam clean windows in winter?

Caution is advised. Due to a sharp temperature change, the glass may crack. It is recommended to first warm the glass with steam from a distance of 20–30 cm, and only then proceed to close-range cleaning.

Dry cleaning
How long does furniture take to dry after dry cleaning?

On average, between 4 and 8 hours, depending on the upholstery material, the level of soiling and the humidity. We use professional extractors that remove up to 90% of moisture.

Dry cleaning
Will old stains and the smell of urine come out?

We remove stains up to 95%. The success of the treatment depends on whether you have tried to remove the stain yourself. We use special enzyme-based products that break down the source of the odour at a molecular level.

Dry cleaning
How often should professional dry cleaning be done?

To maintain hygiene, it is recommended 1-2 times per year. If there are small children or animals at home, once a quarter.

Dry cleaning
Can dry cleaning damage fabric?

Before starting work, the master conducts a dye fastness test and determines the type of fabric. Special cleaning methods are used for delicate materials.

Dry cleaning
Do I need to prepare the furniture before the craftsman arrives?

Simply clear small items from the sofa and ensure easy access to a power socket and water. We'll take care of everything else.

Payment
What does the final cost depend on?

Influencing factors: degree of soiling, area, availability of additional services (window cleaning, inside of oven, etc.).

Payment
Can the price change after the cleaner arrives?

Prices are fixed. If the actual volume differs from the selected one, additional services may be provided with the appropriate surcharge by agreement.

Payment
How is the cost of cleaning calculated?

The cost is calculated automatically via an online calculator. You specify the type of service, area, complexity, and additional options, and the system immediately shows you a preliminary price.

Payment
What payment methods are available?

We accept: payment by bank card online, payment in cash after service completion, cashless payment (for legal entities).

Payment
Do you provide receipts or payment documentation?

Yes, after payment, you will receive an electronic receipt and an act of completed work, which are available in your personal account and sent to your email.

Payment
Can I pay after the work is completed?

Yes, you can choose to pay by cash or card after the cleaning is completed.

Safety
Do you use safe cleaning products?

We use certified products that meet safety and environmental standards. Safe for children and animals.

Safety
Do you hold responsibility for a client's property?

So, our company is insured, which guarantees compensation in the event of damage to property through our fault.

Safety
Can your employees be trusted with access to the premises?

Yes, we only grant access to verified and responsible employees who adhere to privacy policies.

Safety
Do you maintain confidentiality?

Yes, all our employees sign a non-disclosure agreement regarding client information. We do not pass data to third parties.

Safety
What to do in case of an incident?

In any situation, the client can contact the manager immediately, and we will promptly resolve the issue.

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