1. General provisions
This document is an official public offer (hereinafter referred to as the “Offer”) by CleanOn (hereinafter referred to as “we”, “us”, “the Company”) to conclude an agreement for the provision of services with any natural or legal person who accepts the terms of this Offer (hereinafter referred to as the “Client”, “Customer”, “you”).
This Offer governs the ordering and provision of services through the website https://cleanon.sk, including:
- processing of ad hoc orders;
- purchasing a cleaning subscription;
- by selecting the date and time via a calendar;
- by paying for services via the website;
- using your personal account;
- ordering additional services;
- transferring, changing or cancelling an order.
When placing an order on the website, creating an account, purchasing a subscription, or paying for services, the Client confirms that they have fully read, understood, and unconditionally accept the terms of this Offer.
2. Terms and Definitions
In this Offer, the terms set forth below shall have the following meanings:
Website — website https://cleanon.sk, through which the Client can familiarise themselves with the services, place an order, make a payment, create an account, and manage their subscription.
Services - cleaning services, upholstery dry cleaning, window cleaning, post-renovation cleaning, eco-cleaning, as well as other services available on the website.
Additional services are options that the Customer can add to the main order, including, but not limited to: cleaning
fridge, washing, extractor hood, oven cleaning, microwave cleaning, dishwashing, ironing, window cleaning, additional
hours, balcony, as well as other options listed on the website.
A subscription is a cleaning package that the Client purchases in advance, with the option to book future visits via their personal account.
An order is a request placed via the website for the provision of one or more services on a chosen date and time.
A personal account is the Client's account, which displays orders, payment statuses, addresses, subscriptions, remaining cleanings, bookings, and other data related to using the service.
3. Subject of the Offer
The Service Provider undertakes to provide the Client with the services selected on the website, and the Client undertakes to pay for them on the terms of this Offer.
Services can be:
- disposable;
- Regular;
- provided within the subscription;
- supplemented with additional services.
The current list of services, description, estimated cost, subscription structure, available options, and the format for calculating the cost are determined on the website.
4. Placing an order
The order is considered confirmed when the client has selected a service, filled in the necessary details, entered the address, date and time, and confirmed the order on the website.
For individual services or packages, it may be necessary to create a personal account. Through the account, the client can view their orders, statuses, history, and payments, as well as reschedule or cancel orders, if such an action is available for a specific type of booking.
5. Cost and Payment
The cost of services is formed based on the chosen type of cleaning, room parameters, number of rooms, additional services, subscription, or cleaning package. The final amount is displayed when placing an order.
Оплата може здійснюватися онлайн через доступні на сайті способи оплати, зокрема банківською карткою, Apple Pay або PayPal. Для окремих замовлень також може бути доступна оплата готівкою, якщо це передбачено сервісом.
6. Subscription and package cleaning
Subscriptions or packages for multiple cleanings may be available on the website. In such cases, the client purchases not a single one-off visit, but a certain number of cleanings under the terms specified on the subscription page or in the calculator.
Інформація про активну підписку, залишок прибирань і бронювання наступних візитів відображається в особистому кабінеті.
7. Transfers, cancellations and changes
The client may change the date, reschedule, or cancel an order in accordance with the service rules specified during checkout or in their personal account.
Якщо замовлення вже підтверджене та передане в роботу, можливість змін залежить від часу до початку послуги, завантаженості команди та умов конкретного бронювання.
8. Rights and obligations of the parties
The company undertakes to provide the service at the agreed time, within the scope of the confirmed work and at the specified address.
The client undertakes to provide correct contact details, ensure access to the premises at the agreed time, and inform us of any important circumstances that may affect the completion of the order.
If the client adds additional services, changes the scope of work, or requests work that was not included in the original order, the cost and duration may be adjusted.
9. Responsibility and service quality
The company is responsible for the proper provision of the ordered services within the agreed scope of work. If the client has any remarks regarding the cleaning quality, they can contact customer support via the website or their personal account.
10. Refunds
Refunds or partial compensation are possible in cases provided for by the service rules, in particular if the service was not provided, could not be provided through the Company's fault, or was cancelled in accordance with agreed terms.
11. Final provisions
The company has the right to update this offer without individual notification by publishing the current version on the website.